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Facebook Customer Service on the Wall

Published on April 22, 2011 By Jed

This post originally appears on the Stuzo Insights blog.
We’ve taken a look at how brands are using both Twitter and YouTube for Customer Service, and continuing our Customer Service Month, this week we’ll analyze how the best are helping their consumers on the Facebook Wall. More so than the other social channels, Facebook is most susceptible to [...]

YouTube for Customer Service

Published on April 15, 2011 By Jed

This post originally appears on the Stuzo Insights Blog.
As they say, a picture is worth a thousand tweets; therefore, videos are exponentially more effective in conveying your message. Videos are more engaging; videos offer more context; videos are highly shareable/viral (e.g. “you have to see this clip of the cat falling off the sofa!” etc.). [...]